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The Bruhat Bengaluru Mahanagara Palike (BBMP) is preparing to introduce a new app called 'PACE’ (Pothole Assistance Citizen Engagement). This platform will allow citizens to report potholes on city streets. Bengaluru's roads are notorious for their potholes, especially during the monsoon. These potholes have caused several accidents and even deaths, highlighting the BBMP's struggle to address this issue. Deputy Chief Minister D K Shivakumar announced the app's launch, though a specific date has not been set.
How the PACE App Works
Citizens can report potholes by taking a photo and submitting it through the app. This information is then forwarded to the contractor responsible for repairs via the concerned engineer. After fixing the pothole, the contractor uploads a photo of the completed work, and a confirmation message is sent to the complainant.
To ensure timely resolution, complaints that remain unaddressed are escalated to higher authorities. This system also allows for prompt action against contractors who fail to address issues on time.
Automated Billing System
The PACE app includes an automated billing system, removing the need for contractors to submit work bills manually. All records are maintained within the app, ensuring a smooth and efficient process.
Previously, BBMP had launched an app called 'Fix My Street’ for reporting civic and infrastructure issues. However, it received a lukewarm response and faced several criticisms from citizens, making it ineffective.
The new PACE app aims to improve road maintenance by empowering citizens to report issues more efficiently. This initiative is part of BBMP's efforts to tackle Bengaluru's persistent pothole problem.
By leveraging technology, BBMP hopes to enhance road safety and reduce accidents caused by potholes. The success of this app could significantly improve the city's infrastructure management.
