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Mumbai’s railway ticket counters will work only half-day today. On Monday, September 14, Central Railway’s Passenger Reservation System counters shut for the second shift, 2 pm to 10 pm, for Ganeshotsav. Morning counters function till 2 pm. Select emergency windows may operate, but queues are likely. Avoid last‑minute chaos by switching to IRCTC for reservations and RailOne for unreserved tickets.
Key online timings remain unchanged. Tatkal opens at 10 am for air‑conditioned classes and 11 am for non‑AC. Counter cancellations are possible only till 2 pm today. E‑tickets can be cancelled on IRCTC until chart preparation; after charting, file a Ticket Deposit Receipt within 72 hours. Keep your PNR and payment method handy to speed up refunds.
Central Railway PRS closure: centres and hours
The half‑day closure covers PRS locations across Mumbai, Pune, Nagpur, Bhusaval and Solapur divisions. In Mumbai, major counters include CSMT, Dadar, Thane, Kalyan and Lokmanya Tilak Terminus, along with Mantralaya and Mumbai GPO. All follow Sunday hours: open till 2 pm, then closed 2–10 pm. Reach early if you need counter services for modifications or refunds.
Tatkal, refunds and Central Railway PRS workarounds
Booking close to departure? Prioritise AC Tatkal at 10 am, then Sleeper and Second Sitting at 11 am. Confirmed Tatkal tickets are non‑refundable. With PRS windows shut after 2 pm, use IRCTC to cancel e‑tickets before charting, or file TDR after chart with supporting documents. For counter tickets, plan morning visits to meet refund timelines.
| Action | Where today | Key cut‑off |
|---|---|---|
| Reserve long‑distance seats | IRCTC website/app | Till chart prep; Tatkal 10 am/11 am |
| Unreserved suburban/local travel | RailOne app or station booking office | As per app/station hours |
| Cancel e‑ticket | IRCTC (then TDR after chart) | TDR within 72 hours |
E‑ticket how‑to: IRCTC and RailOne for Central Railway PRS users
On IRCTC, log in, search your train, choose General or Tatkal quota, and pay via UPI, cards or net banking. Save your PNR for onboard checks. For unreserved local journeys, use RailOne, which replaced the UTS app from March 1, 2026; register once, select origin‑destination, and pay digitally. Keep location services enabled when prompted.
We will push a 1:30 pm alert if Central Railway revises hours. Unless notified, expect counters to remain shut 2–10 pm today. To skip queues, prefer IRCTC for reserved seats and RailOne or station booking offices for unreserved tickets. Keep monitoring official advisories during Ganeshotsav, when blocks, specials and crowd control measures change through the day.